Vivek Kundra

Agency leaders need to agressively unlock their monolithic IT assets and leapfrog into the modern technology era

Governments can tap the knowledge of their communities to help solve problems

Agency leaders need to aggressively take control of their procurement to deliver on behalf of their citizens what they need

Agency leaders wanting to embrace digital should avoid boiling the ocean and focus on the problems of their users, build a solution and then scale it

Citizens have leapfrogged Government and it needs to catch up . Citizens want the same level of service from their government as they get from other internet providers. They want government services that anticipate their needs and fundamentally redefines their experience.

Public service leaders need to focus on user experience and know when to crack down on non-performing IT projects, argues the US government’s former CIO brought to Australia for the launch of the Digital Transformation Office.

Digital is much more than a technology. Digital creates alternative ways to solve community problems and challenges, and empowers departments and agencies to transform into modern engaged organisations, servicing citizen needs.

It aims to be a 500-day digital sprint, instead of a slog, as the Digital Transformation Office launches this week. A star performer has been brought in from the Obama administration, former US government CIO Vivek Kundra, to inspire the APS200 to digitally transform the way government interacts with citizens.