transformation


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Building a better digital experience for citizens
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Building a better digital experience for citizens

Around the world public sector agencies are adopting digital transformation to build better services for people and communities. Digital transformation has already improved the service quality of commercial organisations, raising people’s expectations and putting pressure on government agencies to provide similar service experiences. Transformation can bring new benefits to individuals or entire communities, enabling data-driven […]

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How to navigate transformation and disruption in the public sector. Leave an enduring legacy of improvement by knowing your audience
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How to navigate transformation and disruption in the public sector. Leave an enduring legacy of improvement by knowing your audience

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In a world where governing is becoming increasingly difficult and the pressures on public servants are rising, how can leaders navigate transformation and disruption? Being skilled at communicating with all types of staff and communities and understanding their values and needs can help define progressive outcomes.