Tony Whitfield

OPINION: The dispute between the NSW Audit Office and Service NSW risks missing the much bigger benefits that come from large-scale digitalisation. Accountability is important, but so is innovation.

The benefits of Service NSW are coming, the state’s customer service commissioner insists. Responding to an audit critical of overblown and unprovable benefit claims, he says the process is still in the early stages.

Overly optimistic business cases for NSW’s new one-stop shop haven’t produced the promised benefits … yet. While the concept is valid, it appears nobody knows whose role it is to monitor overall savings.

A deputy secretary with the NSW Department of Family and Community Services has been chosen by Premier Mike Baird as the state’s new auditor-general — the first female in the role.

Tony Whitfield Acting New South Wales auditor general Tony Whitfield has reiterated his predecessor Grant Hehir’s call for his office to

NSW Treasury will soon help agencies improve productivity and efficiency reporting, but the Department of Education and Communities has pushed back on narrow audit office productivity measures.