South Australian Department of Premier and Cabinet

Rita McPhail has been appointed as Director of Customer Service and Transformation at the South Australian Public Transport Authority.

Will a new professional development program and cultural leave entitlement help attract more indigenous public servants into SA’s DPC? The department is aiming to double its Aboriginal workforce before July.

As agencies and departments try to better understand citizen needs, along comes US marketing guru Jay Baer with some simple advice. For public servants who just want to be helpful, not flog things, it’s a powerful way of engaging with stakeholders.

Large internet platforms are challenging governments to radically rethink their core role and organisational structure.

Technology and cynicism in the Information Age prompted questions of transparency and engagement at this week’s ANZSOG conference. The school’s dean, Professor Gary Banks, outlines some key themes and ideas from the unashamedly “insiders” event of the year.