relationship management

Without a holistic architecture of service delivery, citizens miss out on coordinated and suitable responses to their particular welfare needs
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Without a holistic architecture of service delivery, citizens miss out on coordinated and suitable responses to their particular welfare needs

  • Australian Capital Territory

Amid the ongoing search for the holy grail of “local” service-delivery design, one of the very few certainties is the APS is nowhere near ready to deploy digital regulation to social services. When it comes to people, good policy outcomes do not equate to the best relationship outcomes.
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By Verona Burgess

September 4, 2019
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The key to coexisting peacefully and effectively with political staffers is simple: each of you should understand the other's role
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The key to coexisting peacefully and effectively with political staffers is simple: each of you should understand the other's role

By Bernard Keane

  • Career Advice

As every public servant knows, advisers on both sides of politics range from highly competent, agreeable people who work collaboratively with the bureaucracy, to rabid ideologues who regard public servants as something between beasts of burden and monstrous enemies. It’s a bell curve, like any slice of humanity, so most end up being somewhere in the middle.