relations

Government agencies need to be more open, honest and direct with the public, come to terms with social media and realise that working with people

The ATO prefers “coaching” taxpayers to “policing” the system, but internal culture had to change before client relations could. The new approach meant challenging risk aversion, silos and strict bureaucratic rules internally.

Exerting leverage over enterprise bargaining can be hard enough for public sector unions, without the public service commission mocking your strike action.

The late Dr John Bannon AO gave a humourous and insightful talk explaining the need for federation reform to a public sector audience in October.