Queensland Fire and Emergency Services

Australia’s emergency response organisations are a great example of public services committed to continuous learning and improvement. A focus on prevention and mitigation has led to large scale behavioural change.

Katarina Carroll led the largest peacetime security operation in Australia’s history, a success she attributes to “relationships, relationships, relationships”. Now she’s in charge of overhauling the troubled Queensland Fire and Emergency Services. She spoke to The Mandarin.

The Queensland government has continued its efforts to shed the legacy of its predecessor, naming four new directors-general and re-appointing three.