qualtrics

Good recruitment is fine but government departments and agencies have to focus on retaining their high-performing talent, too.

The ATO has selected experience management company Qualtrics to provide it with customer service feedback through an online survey tool.

QR check-ins. Online schooling. Vaccine rollouts. The pandemic has forever changed not only the way residents interact with government agencies, but what’s expected from them too. Failure to live up to these new expectations and demands could be costing governments votes, residents satisfaction, and even talent according to Qualtrics ’“Experience Management for Government” report. Based […]

The APS is turning its mind to building stronger cultures of trust, overcoming bad attitudes to presenteeism, and achieving ‘right to disconnect’ measures.

Every manager, whether they realise it or not, has an unspoken contract with every one of their direct reports that starts the moment a professional begins.