PwC Australia

When the landmark National Agreement on Closing the Gap was signed in 2020, Pat Turner AM, lead convener of the Coalition of Peaks and CEO of the National Aboriginal Community Controlled Health Organisation called for celebration – and hard work. “Today we celebrate this historic Agreement and those who fought hard to make it a […]

Citizens have high expectations when it comes to government service delivery. That’s the message coming through loud and clear from PwC’s latest Citizen Survey gauging experiences with government services. The survey found that governments are heading in the right direction when it comes to meeting citizens’ needs. The government’s effort in digitising services is having […]

Citizen experience has become more important than ever to the public service. In PwC Australia’s Citizen Survey 2020, the reported use of digital channels to access government services increased by 37% during the pandemic. And while the concept itself is simple – designing services that fit seamlessly into citizen’s lives and not the other way […]

If you were to ask Australian governments what keeps them awake at night, then climate change and Closing the Gap would surely rank as two of their biggest concerns. Right now, governments can address both issues simultaneously, and save themselves money in the long term. How? By creating an environment that enables Aboriginal and Torres […]

School education in Australia is at a pivotal moment. As a nation, we have pockets of great practice, but we have yet to translate this experience into improved outcomes and greater equity at scale. The past decade saw Australia’s students fall behind their international peers in OECD comparisons, even while our educators worked harder than […]

Tammy Labelle recently retired as CIO of one of Canada’s largest federal departments after an impressive career of almost 40 years in the Canadian public service. Tammy started as a receptionist before breaking through a number of glass ceilings and overcoming countless obstacles to be appointed CIO three years ago. She reflects on juggling a […]