Partner Content The digital economy is changing - and fast Australians are well-known as early adopters of technology and our increasing use of digital services presents both challenges and opportunities to businesses.
Why service digitisation makes sense for government and consumers alike January 25, 2017 By Julian Bajkowski Many government transactions serve different purposes, but are broadly similar in execution. That opens the way for greater convenience, efficiency and customer satisfaction.
Get smart about services: balancing physical needs with digital delivery November 14, 2016 By Julian Bajkowski Digital transformation promises efficiency and convenience gains for government and citizens alike. But effective delivery often requires the backing of physical footprint and professional, trusted staff to make services truly accessible.