NSW Department of Justice

Across Australia, there’s a move towards more inclusive justice systems that incorporate support and adjustments for children and other vulnerable witnesses, and the idea is spreading to other investigative settings outside the courts.

Measuring service outcomes, improving frontline delivery and mastering and designing truly digital and multi-channel customer strategies are now all firmly in the mix for agencies seeking to lift their game. Now, a new public sector summit puts these approaches to the test.

PREMIERES TONIGHT: We’re used to seeing cops and nurses on reality TV, but are public servants from a NSW administrative agency ready for their close up?

Few jurisdictions in Australia comes close to reaching their target employment of Aboriginal and Torres Strait Islander people, but a new implementation guide from the Australian Public Service Commission may help. The guide was designed for the Commonwealth Aboriginal and Torres Strait Islander Employment Strategy, which has a target of only 3% by 2018 — […]

State Trustees CEO Craig Dent’s love of fixing dysfunctional systems has seen him institute a “shock and awe” approach to culture change, overhaul the public company’s strategy and face off against some tough media coverage.

NSW’s Department of Justice secretary Andrew Cappie-Wood has announced a new target of 6% of Aboriginal and Torres Strait Islander representation among its staff by

The NSW branch of the Institute for Public Administration Australia is strengthening ties with the state’s public service through formal corporate partnerships with agencies. The

New South Wales will see extensive machinery of government changes this week, while federally the Digital Transformation Office will launch as a flagship agency. Here are The Mandarin’s non-exhaustive picks of public sector changes that formally take effect around Australia this fiscal year.