New Zealand Department of Internal Affairs

New Zealand’s 2018 census was the first to be carried out online, but it captured only 83% of people, a response rate 9% lower than the previous census. Māori responses dropped by 20%.

Don’t make government websites too informal — citizens may not trust them. New Zealand discovered this the hard way, revealed NZ secretary of Internal Affairs Colin MacDonald.

Large internet platforms are challenging governments to radically rethink their core role and organisational structure.