negotiation

It’s probably time to have another look at government procurement. Most departments are set on tendering. It makes sense. But is it the only way to get the best value outcome?

In 2017, the federal government executed $47bn of new contracts. Negotiating a 1% reduction would have saved $470m, almost half a billion dollars.

Centrelink staff are getting advanced training in dealing with aggressive clients just as the union warns the front lines are about to get messier than usual, and artificial intelligence begins to take over customer-facing roles.