Michael Hiscox


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Writing a form sounds simple, but isn't. Public servants must balance readability and logic with the needs of complex policy and legislation
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Writing a form sounds simple, but isn't. Public servants must balance readability and logic with the needs of complex policy and legislation

  • Communications & Technology

Filling out forms is still one of the main ways people interact with government. Each government jurisdiction will have its own priorities when designing a form, so Mandarin Premium has taken a look at three different approaches from Australia and elsewhere to showcase what else public servants can do to improve their forms.