machine learning

A new paper discusses how the use of chatbots can make communication between government and citizens more efficient.

In the past few years, we have seen emerging technologies like artificial intelligence and machine learning make strides in the corporate world in an effort to improve business performance, customer service and more. Exponential technology are described as technologies that double, or deliver an exponential increase, in performance or speed each year.

Public servants love new technology but don’t like or understand artificial intelligence. Experts say this is a missed opportunity.

Today’s citizens live in a world of effortless digital experiences. They expect information to be easy to find, and for services to meet their specific needs.  And when they do need help – they want it to be available instantly. These expectations have been forged by interactions with banks, retailers, and other ecommerce providers, but they apply to all service providers – including public sector agencies. Public sector leaders are no strangers to meeting citizen’s rising expectations for effective and innovative services, but traditional change methodologies that take years to deliver results no longer satisfy demands for rapid change. At […]

The exponential growth of data from an increasingly online world is overpowering traditional intelligence gathering and investigative techniques and requires the harnessing of AI-driven technology innovations to fight back against growing threats. State actors are exploiting this explosion in the volume and complexity of data to wage misinformation campaigns and foreign espionage on social media platforms. Drug and human traffickers are using the dark web to co-operate, and criminal gangs are unleashing fraud and money laundering activities affecting both the private and public sector. Fivecast, a digital intelligence solutions company headquartered in Australia and operating globally, argues the “force multiplier’’ […]

The APS needs to strike a delicate balance between appropriate regulation, relevant governance and innovation — and commit to rapid upskilling of the workforce.

There have been exciting advances in artificial intelligence and machine learning supporting mental and physical health of those in the armed forces.

Before an AI makeover, there needs to be more oversight, transparency and a strong dose of AI literacy.

Before going all-in on artificial intelligence, experts believe government organisations must set the rules of engagement.

AI’s rapid adoption has outpaced the government’s ability to adequately regulate and govern its responsible and effective use, or guard against malicious use of the technology.

Education experts are optimistic about a future where artificial intelligence is used as a tutor, not a short cut.

On the eve of a global summit on artificial intelligence, world leaders are expressing concerns about what bad actors could do with advanced technology.

Balancing the cautious pace of public sector decision-making with the rapid evolution of technology demands a paradigm shift.

While AI may be the word on everyone’s lips right now, global research shows that the technology is not that well understood. If it is going to be used effectively, that has to change.