Tagged integrated services

How can governments deliver customer experience like Amazon or Apple?

Driven by the ‘digital natives’, customers have grown to expect an online, easy experience. How can government agencies keep up? It is a truism that a government’s community of stakeholders is comprised of people who aren’t just customers or partners of government departments but consumers of services from a wide variety of providers like Uber, […]

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A duty to assist: Governments urged to build on COVID-19 response in ending homelessness

By Matthew Elmas

Features

A landmark research project published this week has called for a major re-think in how public administrators and policymakers approach homelessness in Australia, drawing on international best practice.

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Joining the dots: pathways for sharing information safely across silos

By Tom Burton

As the public sector looks to exploit the value of sharing information between agencies, across jurisdictions and with service providers, it raises questions about how to harmonise regulatory requirements and design flexible governance models to meet diverse public expectations.

NZ gets proactive: 'integrated services' focused on life events

By Stephen Easton

Career Advice

New Zealand wants to provide ‘integrated services’ to citizens proactively, by making life events like childbirth the focal point for joined-up government. Digital transformation and information sharing are the means to this end.

integrated services

How can governments deliver customer experience like Amazon or Apple?

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A duty to assist: Governments urged to build on COVID-19 response in ending homelessness

Joining the dots: pathways for sharing information safely across silos

NZ gets proactive: 'integrated services' focused on life events