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Australia Post has made a play for a majority slice of future digital elections in a new white paper. Despite the risks, a survey shows Australians are ready for eVoting and many wonder why it hasn’t happened already, despite the problems with the last Census.

Consumers now expect government services to be where they want, when they want. For organisations, that means developing a collaborative multi-channel strategy and service offering is more important than ever.

Digital transformation promises efficiency and convenience gains for government and citizens alike. But effective delivery often requires the backing of physical footprint and professional, trusted staff to make services truly accessible.