Big ticket IT deals banned: Taylor's $100m contracts cap in tech clean-up Communications & Technology The days of big bang IT deals to mega vendors could be over. Reforms to stop agencies favouring large incumbent players will shrink deal sizes and liberalise purchasing rules are set to hit imminently.
Mike Bracken: bureaucratic inertia felt like being set up to fail July 19, 2016 By Stephen Easton News Digital government services are nowhere near the biggest customer service challenges around, says the founder of the UK’s GDS. Digital government services should be as easy as running a dating site.
Lessons from the UK: why bureaucrats need space to fail December 18, 2014 By David Donaldson Features Francis Maude, minister in charge of reforming the UK civil service, insists you can get more for less in public administration — and reckons bureaucracy outsources too much.