economic impact

In recent years, enterprises have increasingly adopted digital strategies that use the customer above all as the focal point. What technologists knew as systems of record and systems of engagement have become systems to win, serve, and retain the customer. Each component plays a much larger, integrated role in providing an outstanding customer experience. Similarly, […]

In the face of significant market and international headwinds Australia should again perform well, as the benefits of a lower dollar and relatively low interest rates drive significant structural change in the post-mining boom era.

Australia’s public sector leaders set a high bar, a new survey finds. But there’s room for improvement in how they connect online and their ability to measure economic impact.