digital government

While satisfaction with digital government services is high, privacy concerns have impacted trust in that sector: report.

The federal government’s data and digital strategy won’t be successful if the APS continues to be conservative and risk averse.

For centuries, governments have grappled with how to deliver responsive and accessible citizen services. In today’s world, an increasingly demanding and digitised public expects efficiencies and smooth customer experiences, particularly when using government tech services. They want things to just work, and to do so with ease. The dynamism and challenges of today’s world also […]

The last few years have been challenging for Australia and its citizens. We’ve had devastating floods and fires, the ongoing pandemic and now what seems like constant change and volatility from macro economic factors. In emergency situations, citizens rely on government agencies and departments for help both at the response and recovery phase: providing vital […]

The state government pledges money towards improving digital services in remote areas, as part of the whole-of-government blueprint.

The NSW government is playing bad Santa for landlords, with rental auctions to be banned by fair trading minister Victor Dominello.

Being digitally enabled involves tools working in harmony, a customer-centric mindset and shared objectives, says Publicis Sapient’s Carlos Gonzalez.

Service NSW has been the go-to exemplar of how to get government customer service right. Its challenge now is leadership renewal.

Millions of users of the highly successful Service NSW app and online portal are set to be given multi-factor authentication (MFA) tools for their MyServiceNSW accounts.

NSW Information Commissioner Elizabeth Tydd says the opportunity created by digital government must not be reduced to a transactional level.

In ‘Hi Mum’ or family impersonation scams, scammers use chat apps to pose as a family member or friend to contact victims.

Would you like to know how difficult it is for the APS to fill key digital roles during a global skills shortage? “Every time we advertise for a cybersecurity vacancy on APS Jobs, there are approximately 250 other employers posting the same vacancy on Seek,” says Rina Bruinsma, acting deputy commissioner of the Australian Public […]

‘Great place to work’ lists are regularly peppered with well-established organisations, though they now feature more technology companies than representatives from any other sector. This is because tech companies tend to invest in workplace innovation as a core strategy. Encouraging employees to explore new ways of working can nurture better-connected cultures and accelerate product development. […]

The Australian government wants to become one of the top 3 digital governments in the world within the next 10 years. It recognises that the success of its strategy is underpinned and measured by a series of key outcomes which in turn are supported by the tools and foundations the government defines as critical to […]