Department of the Prime Minister and Cabinet


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Phil Gaetjens ‘was never doing politics’ in my office: Costello

Phil Gaetjens ‘was never doing politics’ in my office: Costello

  • Federal

The inbound secretary of the Department of the Prime Minister and Cabinet was always a public servant, even when working as the Treasurer’s chief of staff. That’s the final word from Peter Costello, one of the two former treasurers who employed Phil Gaetjens in their office, before his return to Treasury late last year as the departmental secretary and his latest appointment to PM&C.

Writing a form sounds simple, but isn't. Public servants must balance readability and logic with the needs of complex policy and legislation
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  • Expert briefings

Writing a form sounds simple, but isn't. Public servants must balance readability and logic with the needs of complex policy and legislation

  • Communications & Technology

Filling out forms is still one of the main ways people interact with government. Each government jurisdiction will have its own priorities when designing a form, so Mandarin Premium has taken a look at three different approaches from Australia and elsewhere to showcase what else public servants can do to improve their forms.

The APS needs to radically and quickly overhaul what 'service delivery' means to them. That should start with genuinely listening to their front-line people
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  • Columnists

The APS needs to radically and quickly overhaul what 'service delivery' means to them. That should start with genuinely listening to their front-line people

  • Career Advice

Much of the APS needs to lose the attitude that policy is the apex of public administration and service delivery is done by lesser mortals, says Verona Burgess. With change and uncertainty all around the federal bureaucracy, to fulfil the Prime Minister’s expectations it will need to quickly learn from state counterparts.

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