Commonwealth ombud falls short of service standards target Federal The commonwealth ombud met its service standards 24% of the time in the past year, failing to meet its 90% target.
Corrections most complained about to Victorian ombud October 16, 2023 By Anna Macdonald News There were 4,250 complaints about Corrections, 3,607 complaints about local government, and 1,667 about Families, Fairness, and Housing.
Optus complaints up 30%, reports telecommunications ombud October 11, 2023 By Anna Macdonald Communications & Technology Cynthia Gebert says overall complaints have decreased but telcos need to make sure they are helping those facing cost-of-living pressures.
Finance told to fix its procurement complaints mechanism and set a better example for other agencies April 12, 2023 By Melissa Coade Culture ANAO has slammed the Finance Department for its poor handling of complaints about the procurement processes of other government entities.
Corrupt public servant accessed Home Affairs system more than 1,000 times March 29, 2023 By Anna Macdonald Federal A former Home Affairs employee gained access to a government system to view visa information of at least 20 people or organisations.
APS bullying trending downward, majority goes unreported November 24, 2022 By Anna Macdonald Federal For 2022, 9.7% of respondents said they were subjected to harassment or bullying in the APS, down from 11.7% in 2021.
Increase in complaints to IGADF following Afghanistan Inquiry July 18, 2022 By Anna Macdonald Defence The IGADF Annual Report 2020-21 showed 116 submissions for the year, a jump from the 66 submissions in the previous period.
Government ‘embraces’ Coaldrake’s take on culture and accountability in the QPS June 29, 2022 By Melissa Coade Community & Social Influence issues have dominated the Queensland Public Sector review published by Peter Coaldrake, which has considered the ‘integrity patchwork’ of state agencies.
Premium Insights and analysis The problem with being in public administration during a pandemic November 3, 2021 By Melissa Coade Editors' Picks Government agencies have risen to the occasion of the COVID-19 pandemic, but the response to managing its spread has not been without hiccups.
Premium Interviews How a team of strategists are the commonwealth ombud’s secret weapon May 19, 2021 By Melissa Coade Federal Becoming the commonwealth ombud is like actively deciding to bite off more than you can chew; its remit is huge and it has a small staff to get the job done.
Queensland ombud receives nearly 4000 complaints about state government departments October 5, 2020 By Shannon Jenkins News The department which was complained about the most in 2019-20 was Queensland Corrective Services, followed by Child Safety, Youth and Women; Housing and Public Works; Education, and then Queensland Health.
Vic public sector commissioner Paul Grimes takes over complaint against four dept heads May 1, 2019 By Stephen Easton Communications & Technology Victoria’s independent anti-corruption agency has declined to investigate four department heads over a government advertising campaign, instead passing a complaint from the opposition on to the Public Sector Commission.
Wrongful fines and licence suspensions: Fines Victoria creating anxiety and frustration, says Ombudsman April 18, 2019 By David Donaldson News The problems at Victoria’s new fine agency demonstrate the risks of operating without a fit-for-purpose IT system.
Vic Ombudsman's guide: how to handle complaints and aggressive customers May 24, 2018 By Stephen Easton Editors' Picks Citizens can find dealing with government agencies challenging; sometimes the feeling is mutual for the staff serving them. A new guide to handling complaints from the Victorian Ombudsman would sit well on the bookshelf in any service agency, anywhere.
What NDIA's complaints tell us about outsourcing administration May 21, 2018 By Eleanor Malbon & Gemma Carey Community & Social The Nation Disability Insurance Scheme’s coordinating agency didn’t predict one factor about its participants — and hoped it would solve itself over time. That’s unlikely, say researchers Eleanor Malbon and Gemma Carey, who have been watching how outsourcing is remoulding the agency.