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Grappling with customer-centricity, the energy sector is recalibrating how it consults with stakeholders. Regulators can facilitate choices efficiently by aligning conflicting interests
In a regulated industry like energy, retailers have been traditionally seen as the sole vehicle for customer relations, with generators, transmission networks, and distributors left to focus on efficient operations. At the recent Energy Networks Australia and ACCC/AER Regulatory Conferences in Brisbane, Victoria Draudins picked up on thematic desires to make customers a whole-of-company focus across the energy sector.