Promoted Maybe the problem is your implementation? In the latest Utopia series, Tony finds himself in trouble over a failed scheme to subsidise the installation of rooftop solar on 1 million Australian homes – the program is available, but it’s fallen far short of expectations. “Maybe the problem is your implementation?” offers Nat, as a helping hand. Indeed. Tony finds that the online application system for solar subsidies is completely unusable. People are just giving up. Even when free money is on the table. It’s an “Aha!” moment for the fictional Nation Building Authority (NBA). But in the real world, the role of implementation is no less […]
Promoted 5 ways real estate procurement is changing August 14, 2023 By JLL Hybrid work, supply chain and labour risks, and ESG demands are changing the way real estate products and services are sourced and managed. The purchasing and contracting of real estate services, including anything from waste removal, to trade services, and indoor plant maintenance, is critical to the chain of processes that keep buildings performing optimally and providing the best experience. But like the broader property industry, this area of real estate management, known as procurement, is demanding creative solutions and new levels of contingency amid turbulent economic conditions and shifting business priorities. Advancing technology, economic headwinds, supply chain disruptions and […]
Partner Content No more hiding in the shadows as cyber gangs circle Australia August 11, 2023 By Sid Maher Add copy
Promoted Mobilisation in the 21st Century: More than Arithmetic August 7, 2023 By Mark Jeffries When then-Prime Minister John Curtin declared “total mobilisation” in 1942, he was starting from a position of relative strength. Rapid industrialisation at the beginning on the 20th century had enabled Australia to mobilise its national support base previously during the First World War. It also had the questionable advantage of being at war since 1939, […]
Promoted Closing the chasm: The gap between intent and outcome in the public sector August 7, 2023 By John Glenn Do you want another PowerPoint pack with more methodologies, another answer to someone else’s problem being squeezed into your space? Perhaps a dozen more hard-working and enthusiastic grads who just lack experience, sprinkled with revolving door contractors? Experts at what you do because they used to do it, but don’t necessarily bring anything new, because […]
Promoted IT service desks: If it ain’t broke, try fixing it before it is August 3, 2023 By William Clancy Break/fix is the default approach for IT service desks, but Datacom’s Director of Service Hubs William Clancy explains why organisations need to prioritise their employee experience – and service desks need to change. Customer experience is the number one priority for most organisations and their contact centres — a fact evidenced by the considerable investment […]
Promoted The burnout challenge: Have you mentally checked out? July 31, 2023 By Dr David Schmidtchen Some leaders take a head-in-the-sand approach to the changing workplace. For example, global banking CEOs from JPMorgan Chase, Goldman Sachs, and Google lead the charge against working from home. Leaders who think this way will also discount the negative impact of calibrated contributing, burnout, and workplace cynicism on individual, team, and organisational performance. The question […]
Promoted Solving for X, where X is experience July 24, 2023 By Dr David Schmidtchen and Sally Dorsett Total Experience (TX) is a fast-emerging market trend. Recent Gartner research tells us that “60% of all nonexecutive boards of directors rank TX (digital) capabilities among their Top 5 business priorities for 2023-2024”. Customer experience has long been a focus for retailers, bankers, marketers, and technology service providers. TX acknowledges that our experiences of services […]
Promoted eBook: Solving for eXperience July 24, 2023 By Synergy Group There’s so much to say about our shared ‘experience’ in the last few years. After an unprecedented global shift in how we see each other, our political views, our sense of identity and each action we take, there is a fundamental need to rethink how we connect at every level. The experience each of us […]
Promoted The growing importance of the ‘back office’ July 17, 2023 By David Schmidtchen In 1969 and 1970, one-sixth of the New York Stock Exchange (NYSE) firms disappeared through mergers or liquidations. Thousands lost their jobs in the first major economic shock since the Great Depression. The cause was not the ethical failings we often associate with such events but another common problem: business leaders’ failure to adapt to […]
Promoted Major city centres are ripe for reinvention in the aftermath of the pandemic July 17, 2023 By JLL Despite short-term challenges, central business districts are well-positioned to capitalise on their strengths to become resilient, multi-purpose destinations and attract investment. Opportunities to create more value from central business districts (CBDs) exists amid changing demand for office space, new commuter patterns, and the desire for new experiences. And the potential for revitalisation lies primarily in […]
Promoted From awareness to behaviour change: The micro-foundations of cybersecurity culture July 10, 2023 By Dr David Schmidtchen Many government and private sector leaders are moving toward a risk-based approach to cybersecurity. This shift recognises that the capacity and capability to address all cyber risks equally is impossible in today’s all-encompassing digital environment. However, while people, culture, and behaviour remain the core risk in cyber security assessments and post-incident analyses, these areas still […]
Promoted Oops, here’s one we shouldn’t have done… July 3, 2023 By John Glenn We lost a tender. Not the first we have lost and I daresay it will not be the last. Thing is, we shouldn’t have bid. To be fair, a five-year contract with 20+ people was pretty enticing. But still, it wasn’t the type of work we do, and I should have known better. We had […]
Partner Content How asset management can help governments on the path to a green, net zero future July 3, 2023 By TechnologyOne We are in the midst of a climate crisis and it’s going to take the efforts of everyone, especially the government, to tackle the environmental, economic, and social impacts to create a more sustainable future. Climate change affects everything. The planet is on a path to a 2.7 °C temperature rise by the end of […]
eBook: A better practice model for Governance June 28, 2023 By Grosvenor Good governance applies at every level of an organisation, and as such, should be considered and planned at the organisational, team, program, policy, portfolio, and project level. Grosvenor Performance Group presents ‘A better practice model for Governance’, which explains their model to improve governance at any organisation, as developed in conjunction with and tested by […]