Promoted Case study: Fujitsu cloud managed service (FCMS) – Australian government health While experiencing high Capital Expenditure and an increased cyber risk, an Australian government health agency wanted to implement a new cloud first strategy. Fujitsu Health has created a case study, outlining how they helped this agency using Fujitsu Cloud Managed Service (FCMS). In this case study ‘Fujitsu cloud managed service (FCMS) – Australian government health’, readers will learn about: The solution Fujitsu Health created for this agency. The 8 core capabilities the FCMS covers. How Fujitsu collaborated with the agency after onboarding and the impact the new system had on the organisation. Download the full case study today.
Promoted Cassie’s Sliding Doors Moment March 25, 2024 By Allen Palmer Cassie, an EL2, enrolled herself in a plain language course to improve her reviewing efficiency, but was detained by an unruly edit and missed it. Well, one of her did. Her doppelganger decided that it made no sense to let inefficiency keep her from a workshop designed to address it, so she attended – then sent her entire team. A year on, let’s compare the pair. Same name. Same age. Same APS level. Contrast their diaries to see how this Sliding Doors moment changed their typical day. Actually, half-day. Because we catch up on their birthday, and they have plans […]
Partner Content Governments must boost digital access and inclusion or risk losing trust of citizens March 18, 2024 By Sid Maher Artificial Intelligence will drive a tide of digital transformation that will challenge governments’ ability to maintain trust and authority with citizens unless access to online information is rapidly made easier and more inclusive. Practice Director, Digital Strategy, APAC, for Adobe, John Mackenney, said recent Australian Government investments in enhancing digital public service delivery were making a difference, but many users still had to navigate multiple sites to obtain information. “Many citizens still believe information is inconsistent, unreliable, and inaccessible,’’ Mr Mackenney said. Mr Mackenney said while the emergence of Generative Artificial Intelligence made it imperative for governments to better engage […]
Promoted eBook: Global government digital performance and inclusion benchmark (NZ) March 13, 2024 By Adobe With all the advancements the public services go through, a risk of exclusion remains for people with lower digital literacy skills.
Promoted eBook: Global government digital performance and inclusion benchmark (AUS) March 13, 2024 By Adobe Public services aren’t always designed with the diverse citizen’s needs in mind, which creates frustration. Improving these services is important to create better accessibility and a more personalised experience. The release of the Government Digital Performance and Inclusion Benchmark has given us clearer insights into the delivery of digital citizen experience in Australia. Analysing the state of digital equity and citizen experiences across Australia’s public sector allows department and agencies to improve service delivery and citizen outcomes. In Adobe’s eBook ‘Global Government Digital Performance and Inclusion Benchmark’, readers can: Develop their understanding of Australia’s benchmark score. Learn more about the […]
Promoted Choosing the right use case for Generative AI in government March 8, 2024 By Lee Rose, James Fernance and Alex Hatch Generative AI: The Dream The increasing availability of compute power and vast data holdings has allowed generative AI to evolve from simple, deterministic algorithms to complex probabilistic models. It has quickly demonstrated exciting human-like abilities to understand natural language queries, respond with helpful data analysis, and generate entirely new audio-visual content, creating opportunities for the government to reshape how they deliver high-quality services safely and personalise customer experiences. The Despair Like all statistical and machine learning techniques, the efficacy of generative AI is dependent on the volume and quality of data fed into it. There is an inherent tension in […]
Promoted eBook: The force multiplier effect of converging exponential technologies March 7, 2024 By Synergy Group In the past few years, we have seen emerging technologies like artificial intelligence and machine learning make strides in the corporate world in an effort to improve business performance, customer service and more. Exponential technology are described as technologies that double, or deliver an exponential increase, in performance or speed each year.
Partner Content How a digital-first approach improves infrastructure performance and longevity March 6, 2024 By Brad Howarth Providing robust and effective infrastructure is a core responsibility for governments, and each year billions of dollars are spent building assets ranging from schools and hospitals to transport services and utilities. Government’s role in infrastructure continues long after the asset is built however, and whether infrastructure is operated by government or a third party, the objective is always to maximise the return it can deliver. We often think of infrastructure as physical assets, but today’s digital era infrastructure is a rich source of information that can improve its performance and longevity, reduce operating costs, and provide critical information to better […]
Whitepaper: Digital transformation of public infrastructure March 6, 2024 By SAP We are seeing unprecedented levels of investment in public infrastructure in Australia. The management of public infrastructure is a complex exercise requiring orchestration of many parties. Key to supporting this is data management. Despite this, the construction industry and the public sector are less digitally mature than other sectors. Digital transformation of the delivery and […]
Promoted Learn just one thing from the private sector… February 26, 2024 By John Glenn The public and private sectors are different, and not everything translates well, but some things do if adapted. We know – we do a lot of work at the intersection of the two and many of us have worked inside both public and private sectors. Fundamentally, the challenge is perspective – if you see the world from one perspective, one set of experiences, your view is myopic – tunnel vision. You lose the opportunity to learn and adapt, to accept there might be other ways of doing business that would improve yours. You have to be open to the possibility […]
Promoted Power up your persuasive writing February 26, 2024 By Dr Josh Meyer Imagine you have put a lot of effort into writing a document for your manager. You’re keen to find out if they agree with you. But you’re also worried they might not. Will your document be successful? We all want our workplace writing to succeed. But how do you write a successful document? More importantly, what does a successful document do? It all starts with persuasion. Successful documents get outcomes. They influence our readers to act. For example, if your manager is persuaded by your brief that explains the importance of a costly change, they might give that change the […]
Promoted The privacy reforms’ ‘fair-and-reasonable’ principle – What’s that got to do with FOIs? January 30, 2024 By David Mesman Fair-and-reasonable (FAR). That’s the standard, the test for organisations handling personal information (PI) under the proposed privacy reforms. The FAR principle is also found in the ‘Objects’ section of the FOI Act at section 3(4), outlining that FOI functions “are to be be performed and exercised, as far as possible, to facilitate and promote public access to information, promptly and at the lowest reasonable cost.” And yes – fair call, I was pushing the envelope with the ‘FAR’ reference, but Commonwealth agencies may need to re-examine their approaches to what is fair-and-reasonable and what constitutes the lowest-reasonable-cost (LRC) when managing […]
Promoted Guide: The 7 deadly sins of reviewing (and how to avoid them) January 29, 2024 By Plain English Foundation Many executives and team leaders say that reviewing documents written by their team members is a huge challenge for them. Reviewing and writing do not always come hand-in-hand. A good writer won’t necessarily automatically be good at reviewing documents as well. There is a chance that their contributions might not improve a document at all and damage their writer’s confidence in the process. This new guide by the Plain English Foundation outlines: 7 questions to ask yourself to find out if you can improve your reviewing skills. Ways you can avoid the traps bad reviewers fall into. Tips to help […]
Promoted Why we learnt to write the way we do January 29, 2024 By Greg Moriarty and Stephen Howat Workplace writing cannot succeed with a one-size-fits-all approach. Yet most of us enter the workforce having learned exactly that: the essay. Why do we use this approach and how does it limit successful communication? An essay is the perfect writing tool for an education setting. The simple beginning, middle and end pattern helps students tackle the challenging task of assignment writing. And the predictable structure allows teachers to mark dozens of essays more efficiently. But surely more complex writing tasks call for different tools in our writing toolbox? Here are 4 features of essay writing that can slow us down […]
Partner Content Aerial imagery adds new dimensions to mitigating disasters and speeding recovery January 22, 2024 By Sid Maher Aerial imagery can play a key role in helping mitigate the growing threat of natural disasters in addition to providing crucial information to assist emergency responses to catastrophes like the 2019/20 bushfire crisis and the 2022 floods. In its 2023 report Future Proofing Australia’s Resilience, the Insurance Council of Australia predicted that costs associated with extreme weather events were projected to double by 2050 as bushfires, cyclones, and floods increased in severity and frequency. Daniel Paull, executive vice president and general manager of Nearmap Australia and New Zealand said with high-cost catastrophic events likely to impact communities at least […]