Mike Pratt on everything it takes to make customer service and satisfaction a central part of government — especially the need to be authentic November 11, 2019 By Martin Stewart-Weeks
Peter Shergold was the accidental public servant. Apprenticed to a titan at the age of 40, he learned to lead through listening. His own legacy is the reimagining of public impact October 9, 2019 By Martin Stewart-Weeks
