Case study: ACT government pilots new service to address financial abuse

By Anthony McGinness

October 18, 2020

Future Friendly and ACT Government’s Family Safety Hub in co-design (Image: Good Design)

The ACT Government’s Family Safety Hub is piloting a service in Canberra which was designed together with Future Friendly to improve awareness and support for financial abuse. Future Friendly Canberra founder Anthony McGinness outlines the award-winning program.

Despite its increasing prevalence, awareness of financial abuse and available support is low among public sector and community workers, and even those people experiencing abuse. It is a hidden problem that largely goes unnoticed — which is why the ACT government’s Family Safety Hub knew it had to approach finding a solution to tackling financial abuse differently.

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