Leaders help with personal problems on a regular basis at work. What is surprising is how little we know about how responding to these requests affects leaders’ mood and performance at work. For the Harvard Business Review, Klodiana Lanaj and Remy E. Jennings researched it, and here are their findings.
Imagine that you recently started as a manager. After a few months, one of your direct reports stops by for a chat. You’re not sure what he needs at first, but as the conversation progresses you realise that it’s a personal issue.
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