Ensuring the 44% of Australians with low literacy can access government services

By Zoë Rose

July 3, 2023

literacy-government services
All Australians are entitled to understandable government services. (Emma Bemrose/Private MEdia)

Adults and children over 12 years: Take one tablet daily when required.

These are the instructions on the back of the box of antihistamine tablets in my medicine chest.

You may have heard that 44% of Australian adults have low literacy. It’s a shocking statistic, but also an ambiguous one. What does ‘low literacy’ mean in this context? Does it mean that 7.3 million Australians can’t decipher the directions for taking hayfever pills?

It doesn’t. Decoding words — whether they are simple words like ‘cat’ or complex words like ‘disambiguation’ — is only one aspect of literacy.

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