Why vicarious trauma is a serious concern for public servants

Responding to emergencies is one of the foundational services of public service — covering roles from triple-zero operators to child-protection officers to administrative staff.

The revamped APSC surge reserve portal, where APS staff can elect to mobilise during a disaster, highlights this importance.

Unfortunately, being exposed to trauma is part of these jobs.

Vicarious trauma needs to be addressed in the workplace, especially in public service, where vital work can put employees at risk, according to an expert on first responder mental health and trauma exposure.