Centrelink, Medicare and Child Support service centres shut on Anzac Day

By Anna Macdonald

April 22, 2022

Services Australia apps on a mobile phone
Express Plus mobile apps are the easiest way to do business with Services Australia.  (AAP Image/Mick Tsikas)

Service centres and phone lines providing Centrelink, Medicare and Child Support services will be shut on Monday April 25, Anzac Day.

Self-service option will continue to be available, according to Services Australia general manager Hank Jongen.

Jongen encouraged people to use the Express Plus mobile apps, labelling them as the easiest way to do business with Services Australia. 

“I encourage people to check their reporting dates on our website, through their Centrelink online accounts or via phone self-service,” said Jongen.

“There are no changes to Child Support arrangements; however, payments made after Thursday 14 April may be delayed by public holidays.

Medicare benefits can still be claimed at a doctor’s office or using self-service channels. Critical services such as organ donorship and PBS authorities remain available.

Similar rules were in place over the Easter holiday period. 


:

How can governments deliver customer experience like Amazon or Apple?

About the author

Any feedback or news tips? Here’s where to contact the relevant team.

The Mandarin Premium

Try Mandarin Premium for $4 a week.

Access all the in-depth briefings. New subscribers only.

Get Premium Today