How can you fire someone in a fair and decent way? The key to effective, humane firing is to focus on how you treat people during the process, writes Joel Peterson for the Harvard Business Review.
In early 2007, after nearly a decade of growth, JetBlue was struggling. A Valentine’s Day ice storm at New York’s Kennedy International Airport had stranded hundreds of passengers on the tarmac for hours and revealed glaring weaknesses in JetBlue’s operating systems. After much deliberation, the board concluded that JetBlue’s brilliant founder and largest shareholder, David Neeleman, was no longer right to lead the company.
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