When change management is done well, organisations grow. When it’s done badly, people hurt unnecessarily. Management consultant Helena Cain outlines excellent tips for achieving high-quality change management.
The trouble with good change management is that if you do everything really well, the client thinks that they did it all themselves and that you haven’t done much at all.
This is an ongoing dilemma – good change happens from within, it’s internally led, the client ‘owns’ it, is seen to lead it and a decent consultant empowers the client team to do so.
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