Better digital services could boost public trust — but where to start?

Boston Consulting Group senior partner and managing director Miguel Carrasco says a lack of trust is preventing departments and agencies across governments in Australia and New Zealand from delivering the effective digital services that the public has come to expect from the private sector. He gave The Mandarin his take on the vicious cycle governments find themselves in, how to overcome them, and who is leading the way.

While it has been assumed that poorly delivered services hinder public trust in government, there has been little data to actually back up that assumption.